Four channels, no phone tree, no "please hold" music. Johan replies to most WhatsApps himself, usually inside two hours, usually from a coffee shop. Pick how you want to talk.
All four land on the same small team. Pick by mood — quick WhatsApp, spec-heavy quote form, a written email trail, or hearing a human voice on the phone.
Quick questions, voice notes, photos of the bag that split on you. We answer in business hours and most weekends. No chatbot, no menu tree, just Daysi or Johan.
When you know the specs (size, quantity, material, deadline), dropping them in the form gets you a written, itemized quote within 24 hours. No back-and-forth needed.
For longer briefs, spec sheets, PDFs, anything that benefits from a paper trail. We reply from a human inbox, no ticket numbers, no auto-responders.
15 minutes, on Zoom or phone, with Mariana or Johan. Best if you're new to packaging and want to hear a human walk through materials, sizes, and whether your wild idea is actually possible.
Invoicing, shipping, and US customer support happen in Orlando. Every bag is still printed in Bogotá, where the 35-year craft lives.
US operations hub. Where your quote, invoice, and customer support live. WhatsApp and email land here. Five-minute drive from the Amway Center.
The plant. 20,000 square meters of press, lamination, pouching, and QC. Fifty humans, four presses. This is where your bags actually get printed.
Three questions we get asked every week. Full answers (and 35 more) on the FAQ page.
100 on digital. 5,000 on flexo. 25,000 on gravure. Yes, 100 is real.
Full answer →No. DDP means we pay duties and clear customs. The quote is the final price.
Full answer →Our 4-person in-house team designs it. $250–900 flat. Credited to first order.
Full answer →