FAQ & Guides · Plain-English answers

Every question
you had,
answered.

MOQs, lead times, shipping, artwork, payments, reorders. Fifteen years of roaster and maker questions, answered the way we'd answer a friend on WhatsApp. No FAQ-speak.

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Avg reply on WhatsApp
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Written quote turnaround
MOQ from 100 units (digital) Lead time 7–10 days after artwork approval DDP shipping to the US · no customs surprise Pantone match included In-house design team available Re-order with one click MOQ from 100 units (digital) Lead time 7–10 days after artwork approval DDP shipping to the US · no customs surprise Pantone match included In-house design team available Re-order with one click
01 MOQ & Quantities 02 Production & Timelines 03 Shipping & DDP 04 Design & Artwork 05 Materials & Samples 06 Payments & Reorders
01 — 7 questions

MOQ & Quantities

Q.01 What is your minimum order quantity? +
100 units on digital. 5,000 on flexo. 25,000 on gravure. Yes, 100 is real.

Most of our competitors start at 10,000 bags. We don't. Because we run three different press technologies under one roof, we can match the right press to the size of your order.

Press
MOQ
Best for
Digital · HP-Indigo
100 units
First runs, samples, beta batches
Flexo · Bobst
5,000 units
Growing brands, recurring orders
Rotogravure · Uteco
25,000 units
Established SKUs, CPG volume

You don't pick the press, we do, based on your quote. At 100 units per SKU we'll route you to digital, you'll pay a bit more per bag, but you'll have real retail-grade packaging in your hands in under two weeks.

Q.02 Can I mix SKUs to hit the minimum? +
On digital, yes. On flexo, not really. Each design = its own setup.

Digital press has no setup cost per design, so you can order 100 bags of Ethiopia + 100 of Colombia + 100 of Guatemala in a single run, 300 bags total, three artworks. This is how most of our roasters start.

Flexo and gravure both require physical plates, one set per design. Switching artwork means stopping the press, washing it, mounting new plates. The 5,000-unit minimum applies per SKU on those presses, there's no way around it that still makes the economics work for either of us.

Q.03 Can I order a sample before placing a full order? +
Yes. Blank samples free, printed prototypes at cost.

Two kinds of sample:

  • Material sample kit · a box with one bag of every common size, material, and finish we print. Free, ships in 3 business days. One per brand.
  • Printed prototype · your exact artwork on your exact bag, 5–10 units. Runs on the digital press, costs $75–180 depending on size, shipped in 7 days. We credit this against your first production order.

The prototype is how you get signed off by marketing, legal, or the founder before we print 10,000 of the wrong thing. We strongly recommend it for first-time orders.

Q.04 Do you handle custom sizes? +
Yes. Custom dimensions add 5–10 business days for tooling. No extra MOQ.

We stock about 40 standard bag sizes that cover 90% of what roasters, makers, and pet food brands need. If your product fits a standard, use a standard, cheaper, faster, same quality.

If it doesn't, we cut to spec. You send us: height, width, gusset depth, filling weight, product density. Our packaging engineer signs off on the math so the bag doesn't topple or split at the seams. Tooling adds about a week to first-run lead time. Reorders on a custom size don't have the tooling charge again.

Q.05 What's the price break at 500 vs 1,000 vs 5,000 units? +
Roughly: 100u ≈ $1.46/bag · 500u ≈ $1.24 · 1,000u = $1.16 ★ · 3,000u = $1.04 ★ · 5,000u = $1.00 ★. 12oz, valve, no zipper.

Anchored to four real invoices we billed US clients in 2024. The ★ tiers are exact, locked numbers from real orders — the others are derived mathematically from those anchors (±10–15% variation). Your formal quote in 24h locks the exact number for your specs.

Quantity
Per bag (landed)
Total
100
~$1.46
~$146
500
~$1.24
~$620
1,000
$1.16
$1,160
3,000
$1.04
$3,120
5,000
$1.00
$5,000
10,000
~$0.92
~$9,200
25,000
~$0.84
~$21,000

Add zipper: +$0.30/u (real cost from a 3,000u invoice; scales $0.42 at 100u → $0.22 at 10k). ★ = real invoice, locked price. ~ = derived from anchors, ±10–15%.

Pricing includes: artwork setup, one Pantone-matched spot color, bag + valve + zipper, shipping DDP to continental US, customs clearance. No surprise fees after.

Q.06 Is there a maximum order size? +

No functional ceiling for Bolsso-sized brands. The parent company prints millions of units a year for CPG chains, so a million-unit order is well inside what the Bogotá plant runs on a Tuesday. Once you're at that scale you're talking to our enterprise team, not the Bolsso digital form, and we'll route you to gravure or multi-line flexo.

Q.07 Do you charge setup fees on small orders? +
No setup fee on digital. Flexo and gravure include plate cost in the per-unit price.

We hate setup fees. On digital, there's literally no setup, our press prints directly from the PDF, no plates, no dies. On flexo and gravure, we amortize the plate cost into the first-order per-unit price. Reorders of the same artwork skip it entirely.

02 — 6 questions

Production & Timelines

Q.08 How long does production take? +
Digital: 7–10 business days. Flexo: 15–20. Gravure: 25–30. All after artwork sign-off.

The clock starts when you approve the final proof, not when you submit the quote. So the earlier you send artwork, the sooner it starts. Most delays we see come from the design round, not the press room.

Press
Production
+ Shipping
Digital
7–10 days
air 2d / sea 6d
Flexo
15–20 days
air 2d / sea 6d
Rotogravure
25–30 days
sea 6d

Rush add-ons available on digital: +30% fee, 3 business days, call us on WhatsApp first so we can actually promise it.

Q.09 What happens if my artwork has issues? +

Every file goes through pre-press review before anything prints. If there's a problem, bleed too short, CMYK profile off, fonts not outlined, image below 300dpi, we flag it in writing, show you exactly where, and send back a corrected file for approval. No charge for the first round.

If you can't fix it yourself, our in-house design team does the cleanup for a flat $120 fee. We never just "send it and hope", that's how brands get 10,000 pixelated bags.

Q.10 Do you offer rush production? +
On digital: yes, 3 business days, +30% fee. On flexo/gravure: no, plates take time.

The HP-Indigo can start within 24 hours of artwork approval if we bump you up the queue. It adds 30% to the per-unit cost and ships air DHL the same day it's boxed. For a launch-critical pop, it's worth it. For a Tuesday reorder, just plan two weeks ahead.

Q.11 Can I reorder with the same specs? +
Yes. Reorders skip pre-press and tooling. Typical 3-day savings.

Every Bolsso account has a dashboard with your past runs. Click "reorder", adjust quantity, confirm spec, pay. We already have your approved file and a print reference swatch on file, so we skip the proof round and plate setup. Most reorders ship 3–5 days faster than first runs.

One thing to confirm on reorder: quantity-triggered press change. If you first ordered 500 on digital and now want 8,000, we bump you to flexo, which changes per-unit cost and adds a one-time plate charge. We'll show you both options on the quote.

Q.12 How do you do quality control? +

Every run gets QC'd at three points:

  • Color, first sheet · spectrophotometer reading vs approved Pantone. ΔE < 2 target. Run doesn't continue until it's in spec.
  • Lamination integrity · peel test every 500m of film. Weak bond = re-laminate, not ship.
  • Seal integrity · burst test on 1 in 500 finished bags. Any failure = we stop, recalibrate, re-run the batch.

Before boxing, QC sampling pulls 10 bags per pallet for visual, dimensional, and valve-function check. Pallet leaves with a signed QC dossier taped to the shipping manifest.

Q.13 What if some bags arrive defective? +
We replace them. No debate.

Industry acceptable-defect tolerance is around 2%. Ours is 0.5%. If your pallet lands with defects over that threshold, send us photos in WhatsApp within 14 days of delivery, we re-run the missing units on priority and ship air freight. No restocking fee, no return shipping, no "but the contract says". It's why people reorder.

03 — 5 questions

Shipping & DDP

Q.14 Do you ship to the United States? +
Yes. DDP shipping on every order. Customs clears in 2 business days.

Every Bolsso order ships Delivered Duty Paid (DDP) to a US address of your choice. Continental 48 states included in the quote, no extra charge. Alaska, Hawaii, and Puerto Rico are +$45 flat.

DDP means we are the importer of record. We pay the duties (which are zero thanks to the US–Colombia Trade Promotion Agreement), we handle the customs broker, we deal with FDA notification. Your pallet shows up at your door like a domestic delivery.

Your options:

  • Air freight · 2–3 business days from Bogotá to any US hub. For orders under 150kg.
  • Ocean freight · 5–8 days to East Coast ports, 8–12 to West Coast. For orders over 150kg or when you can wait.
Q.15 Do you ship outside the US? +

We ship worldwide. DDP pricing is only set up for US, Canada, Mexico, and the EU. Everywhere else we quote per-order, usually 2–4 business days to add the customs work to the quote.

Q.16 Are there hidden customs fees? +
No. Zero. The DDP price is the final price.

This is the single biggest reason roasters pick us over Chinese converters. Chinese pallets land DAP (Delivered At Place), meaning the broker bills you separately for duties, port fees, harbor maintenance, merchandise processing. It's usually another 15–22% of the goods value, discovered two weeks after delivery.

Our quote is the total. What you wire is what you pay.

Q.17 Can you ship to a 3PL or Amazon fulfillment center? +

Yes. We regularly deliver to ShipBob, ShipMonk, Flexport, Stord, and Amazon FBA/AWD. Just send us the exact ship-to with contact name, dock hours, and any PO number the 3PL requires, we book the appointment window and confirm proof of delivery back to your dashboard.

For Amazon specifically, our logistics lead has run 200+ FBA inbound shipments. We know their box labeling, pallet stacking, and SPD vs LTL rules so your shipment doesn't get turned away at the dock.

Q.18 How do you handle damaged or lost pallets in transit? +

All shipments are insured for full goods value. If a pallet is damaged or lost in transit:

  • Note it on the BOL at delivery (even a small note works).
  • Photo the damage, WhatsApp us within 48 hours.
  • We file the carrier claim and start a replacement run at our cost within 24 hours.

You don't wait for the insurance payout. We replace first, collect later.

04 — 7 questions

Design & Artwork

Q.19 What happens if I don't have a design? +
Our in-house team designs it. Flat packages, $250–900. No AI slop.

We have four staff designers in Bogotá who do nothing but packaging. Not a freelancer marketplace, not AI, not a template generator, actual humans who understand die-lines, bleeds, and how ink actually sits on laminated film.

Package
What you get
Price
Essentials
1 bag design, 2 revisions, print-ready file
$250
Brand
3 SKUs, 3 revisions each, mockups, source files
$600
System
Full lineup + brand kit + style guide
$900+

Fee is flat, not per-hour, and fully credited against your first 1,000-unit order. If you're a coffee roaster, ask about the 10-SKU lineup package, designed specifically for roasters rotating origins.

Q.20 What file formats do you accept? +
AI, PDF/X-4, EPS. CMYK, 300dpi, fonts outlined, 3mm bleed on every edge.
  • Preferred: Adobe Illustrator .AI (CC 2020+)
  • Also fine: PDF/X-4 · EPS · high-res PSD at 300dpi
  • Not accepted: PNG, JPG, Canva screenshot, Figma export, Google Doc, "the file my cousin made"

We send every roaster a die-line template the day we quote, with the bleed, safe-zone, and seal-area pre-marked. Build inside that template and your file will pass pre-press on the first try.

Q.21 Do you match Pantone colors? +
Yes. ΔE < 2 on spot colors. Up to 7 Pantones per design.

Every run is color-managed to the Fogra / ISO 12647 standard. On digital we simulate Pantones via 7-color inkset (hitting ~90% of the Pantone solid-coated book within ΔE 2). On flexo and gravure, actual spot-color ink mix, ΔE under 1.

The spectrophotometer reads the first printed sheet and compares against your approved swatch. If it's off, we re-calibrate before the run continues. We send you the color-match dossier with your shipment.

Q.22 Can I do metallic, matte, or spot-UV finishes? +

Yes, all three, plus soft-touch, emboss, and cold foil.

  • Matte · standard, no upcharge.
  • Gloss · standard, no upcharge.
  • Soft-touch (velvet) · +8%, MOQ 1,000.
  • Cold foil · +15%, MOQ 2,500. Gold, silver, rose, holo.
  • Spot UV / varnish · +5%, MOQ 1,000.
  • Emboss · +12%, MOQ 5,000 (tooling charge).

Finishes are where brands punch above their weight. A $0.08 cold-foil accent on a $1.20 bag moves it out of Amazon-beige territory. We'll send finish swatches in the sample kit.

Q.23 Can you do variable data or per-bag personalization? +
Yes, on digital. Names, dates, lot numbers, unique codes — every bag different, no upcharge.

The HP-Indigo can print a different artwork on every single bag at press speed. Roasters use this for "roasted on" dates, lot traceability, limited-edition serial numbers, or subscriber-box names. Send us a CSV and your base design, we merge.

Not available on flexo or gravure, those are fixed-plate presses.

Q.24 How many proof rounds do I get? +

Two rounds included on every order:

  • Digital proof · color-calibrated PDF sent within 48h of artwork receipt. Sign-off here locks color.
  • Physical prototype · actual printed bag, shipped in 5 days. Sign-off here locks everything.

Additional proof rounds are $40 each. Most orders don't need them, our pre-press catches 95% of issues before proof #1.

Q.25 Do you design the die-line, or do I? +

We do, always, no matter who designs the graphics. Die-lines come from our manufacturing engineer because a 2mm miscalculation on the gusset crease means your bag stands crooked. You get the file, your designer builds inside it, we print.

Custom bag sizes: die-line delivered within 48h of your dimensional spec. Standard sizes: die-line in your inbox same-day.

05 — 6 questions

Materials & Samples

Q.26 What materials do you offer? +

Five core material families for bags and pouches:

  • PET/MetPET/PE laminate · the workhorse. Great barrier, printable, most coffee roasters land here.
  • Kraft paper + PET inner · the natural look. Lower barrier but strong brand signal.
  • Rice paper + PE · eco-forward, translucent, boutique pet and beauty brands love this.
  • BOPP/CPP clear · full transparency, candy and pet-treat favorite.
  • Compostable PLA/cellulose · BPI-certified home-compostable, +35% cost, 1,000 MOQ.

Each has a spec sheet with barrier rates, shelf-life estimates, heat-seal profile, and price index. The material guide PDF below has the whole rundown.

Q.27 Are your bags food-safe? +
Yes. FDA, BRC, ISO 22000. Full migration testing on every material.

The Bogotá plant holds FDA food-contact compliance, BRC Global Standard for Packaging (AA grade), ISO 9001, and ISO 22000. We run migration analysis on every material family, checking that nothing from the film, ink, or adhesive leaches into the product at temp and humidity.

You can request certifications with your quote. We send them as PDFs with your brand name on the cover letter so you can forward straight to your legal or QA.

Q.28 Do you offer compostable or recyclable bags? +

Both. Three tiers:

  • Recyclable mono-PE · curbside-recyclable in most US municipalities. Barrier is lower than laminate, so shelf life drops ~25%. +8% cost.
  • Compostable PLA/cellulose · BPI-certified, breaks down in industrial composting. +35% cost. 1,000 MOQ.
  • Home-compostable · cellulose + PBAT, certified TÜV OK Home. +45%. 2,000 MOQ. Breaks down in a backyard compost in 6 months.

Honest note: "biodegradable" marketing is mostly greenwash. Only "compostable" means anything specific. We'll steer you to what's actually defensible in front of regulators.

Q.29 Do you include coffee valves and zippers? +

Yes. Both standard on coffee bags, no upcharge.

  • One-way degassing valve · Goglio or Wipf, food-grade, included.
  • Re-sealable zipper · standard plastic zipper included; press-to-close slider +$0.04/bag.
  • Tin-tie · old-school, no extra cost, back in style for third-wave roasters.
Q.30 How do I order a sample kit? +
Request on the form. Free, ships in 3 days. One per brand.

The sample kit has one unprinted bag of every size and material we offer (about 22 bags), plus a finish swatch card (matte, gloss, soft-touch, cold foil) and a printed die-line reference for your designer. Weighs about 1.5lb. Ships USPS priority to a US address.

Request it from the quote form or WhatsApp us. We ship Monday and Thursday.

Q.31 What's your shelf-life guarantee on coffee bags? +

Standard laminate: 12–18 months on roasted whole bean, from roast date. Kraft laminate: 9–12 months. Compostable: 6–9 months.

These are barrier-tested numbers, not marketing. Actual shelf life depends on roast profile, degassing time, and storage temperature. The spec sheet we include per order has the OTR/WVTR numbers so your QA team can do the math for your specific blend.

06 — 7 questions

Payments & Reorders

Q.32 How do payments work? +
50% to start production. 50% before shipping. USD bank transfer, card, or Stripe link.

Standard terms on every Bolsso order:

  • 50% deposit · triggers artwork review and production scheduling.
  • 50% balance · due before the pallet leaves Bogotá. We send photos of the finished boxes when it's ready to go.

Payment methods: US bank ACH, USD wire, Visa/Mastercard (3% surcharge over $5k), Stripe link. No crypto yet.

Q.33 Do you accept net-30 terms? +

Not on first orders. After three completed runs with clean payment history, we extend net-30 terms on up to $25k outstanding. For larger lines or public-company clients, we run a formal credit application, approved in ~5 business days.

Q.34 Is there a cancellation or refund policy? +
  • Before artwork approval · full refund minus a $50 admin fee.
  • After artwork approval, before print · 50% refund (design time already spent).
  • Once printing has started · no refund. Film is cut, ink is loaded, plates are mounted. It is going to become bags.

We've never had a fight over this. When it happens, it's usually the customer's legal team changing the brand name mid-project, and we work it out by printing the new name on the already-laminated film. Every situation is human-sized.

Q.35 Can I split an order across multiple ship-to addresses? +

Yes. Up to 4 domestic US ship-tos per order, no extra cost. More than that, we bill a flat $35 per additional stop for palletizing and routing. We do it all the time for roasters with multiple cafés or founders using multiple 3PLs.

Q.36 What's the reorder flow? +
Log in, click reorder, confirm quantity, pay. Ships ~3 days faster than first run.

Every completed order becomes a template in your dashboard. Reorder keeps the exact same spec (bag, material, finish, artwork, valve, zipper, ship-to). You just pick quantity and confirm.

If anything changed, new artwork, different quantity band, new ship-to, we'll flag it and quote a fresh line. No surprise changes in the background.

Q.37 Do you do subscription or recurring orders? +

Yes. Tell us your monthly or quarterly target volume and we schedule the production line on your dates, so your pallet lands the week you need it, without you remembering to reorder. Locked-in pricing for 12 months on subscription orders.

About 40% of Bolsso customers are on some form of scheduled reorder by month six.

Q.38 My question isn't here. What now? +

WhatsApp us. Genuinely. We answer in under two hours most days, evenings and weekends included. Or drop a message through the quote form with "just a question" in the project field, Daysi reads all of them.

If you've got five minutes, book a call. We love talking shop.

Coming soon Guides are on the way.
Long-form guides

Deeper dives,
when 3 bullets aren't enough.

These are the guides our team actually sends to prospects over WhatsApp. Roast-level detail on the six questions you should ask before placing a packaging order.

Primer · Must-read 4 min read

MOQ explained:
why 100 is the new 10,000

Digital, flexo, and gravure each make a different MOQ math. Understanding which press is running your order is the single biggest lever on your per-unit cost.

Read guide
Materials · Coffee 7 min read

Choosing coffee bag materials:
the barrier & brand decision

Kraft vs laminate vs rice paper. Degassing valves, zippers, oxygen barrier. What you give up when you go "natural look" and how to win it back.

Read guide
Labels · Tech 5 min read

How many labels per roll?

Label size × roll diameter × gap = your actual per-roll count. The math that stops you ordering 3× what you need.

Read guide
Artwork · Tech 9 min read

Preparing artwork
that prints on the first try

Bleed, safe zone, color profile, font outlining, image DPI, overprint settings. A pre-press checklist from our actual pre-press operator.

Read guide
Primer · Choosing 6 min read

Which format is best
for my product?

Stand-up pouch vs flat-bottom vs quad-seal vs side-gusset. A decision tree with shelf presence, cost, and fill-speed tradeoffs.

Read guide
Ops · Logistics 5 min read

Lead times & reorders
(without the stress)

When to place your reorder so stock never goes to zero. Buffer math for seasonal roasters and Amazon sellers.

Read guide
Coming soon Downloads are on the way.
Downloads

Templates & spec sheets.

Send these to your designer before they start. Everyone's life gets better.

AI
.AI · .PDF · 2.4MB

Die-line template pack

12 common bag sizes with pre-marked bleed, safe zone, and seal area. Build your artwork inside and pre-press approves first try.

Download ↓v2.4 · Apr '26
PDF
PDF · 12 pages · 1.8MB

Material guide

Every material we stock, with barrier rates (OTR/WVTR), seal profile, shelf-life estimate, and price index. Printable, passable-to-QA.

Download ↓v3.1 · Mar '26
XLS
XLSX · 24KB

Quote-prep checklist

The 14 fields we need to quote you accurately in under 24h. Fill it out, drop it in the form, skip three rounds of email.

Download ↓v1.2 · Feb '26
PDF
PDF · 8 pages · 980KB

Pantone color guide

Our measured ΔE performance across the Pantone solid-coated book, per press. Share with your brand manager.

Download ↓v2.0 · Jan '26
PDF
PDF · 6 pages · 720KB

Certifications pack

FDA, BRC AA, ISO 9001, ISO 22000, food-contact compliance. Forward straight to your QA or legal team.

Download ↓v4.0 · Apr '26
PDF
PDF · 14 pages · 2.1MB

Coffee roaster starter kit

Size chart, valve options, shelf-life calculator, example artwork grid. Built from 200+ roaster orders.

Download ↓v5.2 · Apr '26
Glossary

Jargon, decoded.

Twelve terms the industry throws around. Here's what they actually mean for your order.

MOQ Min. Order Qty

The smallest number of units a press can economically run. Ours starts at 100 on digital.

DDP Delivered Duty Paid

We pay duties, customs, and freight. The quote is the total. Nothing bills you later.

Flexo Printing

Flexographic printing. Plate-based, mid-volume (5k+ MOQ), sharpest on solids and simple graphics.

Gravure Printing

Rotogravure. Cylinder-engraved, high-volume (25k+ MOQ), photographic-grade quality.

HP-Indigo Digital press

Liquid-ink digital press. No plates, low MOQ (100), color-matches Pantones via 7-ink mix.

OTR / WVTR Barrier rates

Oxygen and water-vapor transmission rates. Lower numbers = longer shelf life.

Pantone ΔE Color match

Measured color distance from target. Under 2 is commercially acceptable; we hit under 1 on flexo.

Fogra / ISO 12647 Color standard

The European color-management standard. Our plant is certified. It's why export jobs look right.

Bleed Artwork

Extra 3mm of artwork past the trim line, so you don't get white edges when the bag is cut.

Laminate Material

Multi-layer film (e.g., PET + MetPET + PE) bonded together. Higher barrier than single-layer.

Valve Coffee bag

One-way plastic valve that lets CO2 escape from freshly-roasted beans without letting oxygen in.

BRC AA Food safety

Global packaging food-safety audit, "AA" is the highest grade. We hold this on the Bogotá plant.

Still have questions

Pick the channel
that actually
fits your day.

WhatsApp if you're thinking out loud. Quote form if you have specs. A 15-min call if you want to hear a human voice confirm the crazy thing you're about to order is in fact possible.